Overview

Languages
English
Education
~ College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
~ Private company, corporation or industry

Responsibilities
Tasks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Manage incidents
Experience and specialization
Computer and technology knowledge
Device drivers




Networking software
Networking hardware
Networking security
Intranet
Internet
Servers
Desktop applications
Security software
Word processing software
Mail server software
Communication software
Mac OS
MS Active Directory
MS Office
MS Windows
SharePoint
Spreadsheet

TCP/IP

Wireless networks
Additional information
Security and safety
~ Criminal record check

Work conditions and physical capabilities
Fast-paced environment
Work under pressure
Tight deadlines
Repetitive tasks
Attention to detail
Sitting
Personal suitability
Accurate
Efficient interpersonal skills
Initiative
Judgement
Organized
Team player
Ability to multitask
Time management
Honesty
Benefits
Health benefits
Dental plan
Health care plan
Paramedical services coverage
Vision care advantages
Other benefits
Free parking available
Paid time off (volunteering or personal days)

📌 Remote Support Analyst (Langley)
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📍 Langley