With over 3,500 customers and a 4.7 rating in the QuickBooks app store, Method empowers SMBs to supercharge their business processes. We are looking for a Director of Product with deep experience building software for small and medium-sized businesses to join our AI-native team and drive our product evolution.
As a key member of the leadership team, you'll have the influence to shape both the product strategy and the future direction of Method CRM.
Method is on a mission to transform how small businesses operate by giving them real control over their customer workflows.
Our flagship product, Method CRM, is purpose-built for small businesses that have outgrown spreadsheets and generic tools. As a scaling growth company, we're now taking that mission further, using AI to build intelligent agents that help users rapidly build and customize no-code apps. This is the heart of our next chapter, and we're looking for people who want to help small businesses work smarter.
As the Director of Product, you'll own product at Method, from long-term vision to what ships next. Method already has established AI-native teams and processes, so you won't be building that system from scratch. You'll also take over from the CEO as the person who decides where AI agents can replace human approval steps, and where they can't yet, based on quality and customer outcomes.
Own the product plan, from the long-term big picture down to what ships next, and hold every Product Manager to the same standard: work is thought through and grounded in customer data before Design and Engineering start building.
Oversee the end-to-end product lifecycle, from discovery and definition to launch and continuous improvement, so that nothing ships without a explicit link to a validated customer problem.
Conduct market research and competitive analysis to inform product positioning and ensure our platform remains a market leader.
Run and improve our established product processes, replacing manual approvals with AI agents that decide and notify the person who used to sign off,



while holding our quality bar.
Track and improve the key performance indicators (KPIs) that measure product success, judged by customer outcomes rather than output or appearances.
Align with Engineering, Sales, Marketing and Customer Support before building, not after shipping, so every launch is one the go-to-market team understands and can sell.
Extensive experience in a senior product leadership role, preferably in a B2B SaaS company.
Proven ability to coach Product Managers to think big picture, connecting every feature to the customer problem, the business outcome and the long-term strategy, while investing in each direct report fairly and transparently.
In-depth knowledge of product development processes, UX/UI design principles and quality assurance best practices.
You quickly grasp both the technical problem and the customer problem from minimal information.
Strong analytical skills with the ability to use data to drive decision-making and measure product success.
Customer-obsessed, optimistic and motivated to contribute to our growth. You optimize for the customer experience, not for optics.
Flexible hybrid work model - designed to support work-life balance while maintaining strong team collaboration; employees work from our downtown Toronto office 3 days per week
Collaborative and social team culture - work in a supportive environment with regular team events and company-wide celebrations that keep things fun and connected
Growth-stage company experience - working at a scaling growth company like Method gives you deep insight into how a software company operates. Training - you will receive initial and ongoing training on Method's products, policies and procedures as well as a quarterly professional development budget.
Great downtown location - Method is located right in the heart of Toronto's young and vibrant King West technology hub at the corner of Adelaide and Spadina Ave.
Comprehensive health benefits - inclusive of healthcare, vision and dental coverage to support your overall well-being
Full-time permanent
Hybrid, 3 days in the office (Tuesday to Thursday)

📌 Head of Product W/M | Full Time (Toronto)
🏢 Method Integration
📍 Toronto