TLS) is seeking a detail-oriented and analytical Deduction & Compliance Analyst to join our team. This role is responsible for reviewing and investigating customer compliance charges, including late delivery fines, shortages, damages, and other deductions. The successful candidate will identify root causes, validate claim accuracy, collaborate with internal stakeholders, and help drive process improvements to reduce future deductions. Analyze and investigate customer compliance fines, chargebacks, and deductions.

Review claims related to late deliveries, order discrepancies, shortages, and product damages.

Validate supporting documentation and determine the legitimacy of customer claims.

Research root causes by collaborating with Supply Chain, Logistics, Customer Service, Sales, and Operations teams.

Identify trends and recurring issues that contribute to compliance deductions.

Track and report compliance-related metrics, trends, and financial impacts.

Recommend and support process improvements to reduce future chargebacks and claims.

Support customer audits and internal reviews related to compliance deductions.

Degree in Business, Accounting, Finance, Supply Chain, or a related field, or equivalent experience.

- 3 to 4 years of experience with deductions, chargebacks, compliance programs, accounts receivable,



or customer claims management.
- Experience with Amazon account is a MUST.
- Proficiency in Microsoft Excel and other reporting tools.
- Knowledge of supply chain, logistics, inventory management, or order fulfillment processes.

Versatile work environment . Ability to work from home 2-3 days per week.

Competitive compensation package (salary & bonus). Benefits – Health & Dental, Life Insurance, Disability Insurance, Parameds – Massage!

Pension Matching (after 1 year – employees contribute 5% and TLS matches with 5%)

Thomas, Large & Singer welcomes and encourages applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.

Since 1912 , Thomas, Large & Singer has been a preferred buy-sell distributor in the Consumer-Packaged Goods industry for many Canadian and international clients. Over the past century, the company has developed expertise in all facets of the industry from national logistics and warehousing to order-to-cash, trade promotional control solutions, broker management and sales agency of private label and industrial ingredient solutions.

To find out more, please go to our website

📌 Compliance Officer - Life Insurance (M/F) (Markham)
🏢 Thomas, Large & Singer
📍 Markham