We are seeking a detail-oriented and analytical Operations Officer II to join a collaborative back-office team within a leading financial institution. In this role, you will be responsible for managing daily transaction volumes, conducting detailed account investigations, and handling exception management while consistently meeting Service Level Agreements (SLAs).

This is an excellent opportunity for an operational skilled looking to leverage their expertise in transaction processing, build a strong professional network, and thrive within a supportive and diverse team culture.

Location: Mississauga, Ontario (Hybrid – 4 days on-site, 1 day work-from-home)

Schedule: Monday to Friday, 8:00 AM – 4:00 PM

Position Type: 6-Month Contract (Extension and Permanent Conversion possible based on business needs and performance)

Work Environment: 100% Back-Office / Non-Telephone Role

Comprehensive Training: Receive 4 weeks of structured, step-by-step training to set you up for success.

Potential for contract extension or permanent conversion based on performance and business needs.

Prime Location: Modern facility located at Tahoe Boulevard in Mississauga, ON, with a balanced hybrid arrangement.

Top-Tier Industry Experience: Gain valuable experience working for a premier financial institution while building your professional network.

Transaction & Exception Management: Manage daily transaction processing, including exception handling involving NSF items, closed/unfound accounts, deceased accounts, and court-ordered accounts.

Account Investigations: Conduct thorough account investigations to verify transaction details and determine appropriate actions (process or return) based on account status, established bank policies, and regulatory guidelines.

Risk & Compliance Management: Ensure full compliance with bank operating policies, codes of conduct, and audit guidelines. Identify areas of risk and escalate issues promptly.

Process Improvement: Participate actively in daily huddles and touchpoints,



suggesting and implementing continuous process and operational improvements.

Education: Post-secondary degree or diploma in Business, Finance, or a related field.

Experience: 2–4 years of operational experience within banking, payment processing, financial services, or a back-office banking environment.

Technical Skills:

Advanced proficiency in Microsoft Office 365 (Word, Outlook, and robust Excel skills required).

Microsoft Copilot) is considered a strong asset.

WSS, Global platforms) or money market/foreign exchange products (Options, FX Spots, Forwards, Money Market deposits/loans) is an asset.

Exceptional organizational and time-management skills.

If you are interested in the operations officer role please apply online today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com.

📌 Director of Operations - Permanent (Mississauga)
🏢 Randstad
📍 Mississauga