Desktop Technician

This position will be responsible for daily operational duties as a Desktop Support Technician. Duties will include deployments of computers and computer peripherals. Troubleshooting and incident resolution of issues submitted by End Users both from a software and hardware perspective (including Operation Systems, Desktop Applications, Desktops, Laptops, Surface Pro Tablets, etc.) Assisting to troubleshoot and resolve issues with simple network, voice, server and meeting room related issues as a Smarthands resource.

Perform installation of Desktop Software, Desktops, Laptops, Tablets Surface Pros and

Troubleshooting common issues with Desktop Software and Operating Systems

- Perform End User moves from various office locations including all computer related hardware and peripherals
- Assist with troubleshooting and resolution of issues with simple network, voice, server and meeting room related issues as a Smarthands resource (hands and feet)
- Management of Desktop Hardware Configuration Management Databases (updating location and asset information)
- On Call / Standby relating to high priority Deskside, Network, Hosting incidents afterhours

Strong experience with Windows operating systems (7, 10, 11).

Robust experience troubleshooting and resolving issues with desktop hardware and peripherals from manufacturers such as Hewlett Packard, Dell, and Microsoft.

Experience in providing in person and remote troubleshooting of desktop software.

Experience providing Smarthands assistance in network, storage, and meeting room support services.

Knowledge in handling devices like routers, switches, wireless access points,



and meeting room equipment (speakers, microphones, televisions, touch panels, etc.).

IT Security knowledge a benefit : intermediate to high understanding of security aspects

Knowledge and experience using imaging tools and supporting users with new images.

An Associate's or Bachelor's degree in Computer Science or a related field.

Strong customer service skills, both in person and over the phone.

Proven experience as a Desktop Support Technician. (Excellent knowledge of hardware, software, and computer networks.

Excellent communication and customer service skills, dealing with all levels within an organization.

Knowledge of ITIL is an asset.

Network, Storage, and Meeting Room Support experience and certification are an asset.

A+ Certification is an asset.

Strong experience with Windows operating systems (7, 10, 11).

Strong experience troubleshooting and resolving issues with desktop hardware and peripherals from manufacturers such as Hewlett Packard, Dell, and Microsoft.

Experience in providing in person and remote troubleshooting of desktop software.

Experience providing Smarthands assistance in network, storage, and meeting room support services.

Knowledge in handling devices like routers, switches, wireless access points,



and meeting room equipment (speakers, microphones, televisions, touch panels, etc.).

IT Security knowledge a benefit : intermediate to high understanding of security aspects

Knowledge and experience using imaging tools and supporting users with new images.

An Associate's or Bachelor's degree in Computer Science or a related field.

Strong customer service skills, both in person and over the phone.

Proven experience as a Desktop Support Technician. (Excellent knowledge of hardware, software, and computer networks.

Excellent communication and customer service skills, dealing with all levels within an organization.

Knowledge of ITIL is an asset.

Network, Storage, and Meeting Room Support experience and certification are an asset.

A+ Certification is an asset.

The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. Come join our team—one of the largest IT and business consulting services firms in the world.

📌 Desktop Support Engineer/ Remote Support (Red Deer)
🏢 Recognized
📍 Red Deer