Jaguar/Land Rover Thornhill is looking for a Service Advisor!
How would you like to work with one of the most prestigious and well-respected automotive groups? Join AWIN! We are part of a premier network luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area. Our company values its customers and employees and is invested in principles for success. We value doing business with integrity and adhere to the highest ethical standards.
Due to our continued growth, our Jaguar Land Rover Thornhill dealership is looking for a Service Advisor to join our amazing team!

Benefits:
We offer competitive salaries and generous benefits!
Excellent Group Benefits package
Group RRSP Contribution program
Work/life balance
Training and support programs
Boot and tool allowance
Tuition reimbursement program
Corporate support
Mentorship and development
Unlimited careers opportunities within our automotive group
Job Purpose:
The Service Advisor sells and schedules needed service work in the service department. The position deals with the customer needs relating to the service or repair of their vehicle while ensuring each customer is treated as an individual with the utmost care and respect. The Service Consultant must be mindful of shop loading and act on value-added opportunities.
Job Duties:
Deliver exceptional customer service and build lasting relationships to encourage repeat business and referrals
Greet customers, schedule appointments, answer inquiries, and identify vehicle service needs
Review vehicle history, recommend appropriate repairs and maintenance, and promote additional services and accessories
Prepare repair estimates, communicate costs and completion times, and obtain customer authorization for all repairs
Coordinate with technicians and service managers to ensure accurate communication and timely completion of repairs




Keep customers informed of repair progress, delays, warranty decisions, and changes to estimates
Review repair orders and invoices for accuracy, explain charges, and ensure prompt payment
Resolve customer complaints professionally and conduct follow-up calls to ensure satisfaction
Coordinate loaner vehicles and insurance arrangements as required
Maintain a professional appearance, an organized work area, and compliance with dealership policies and manufacturer standards
Compensation: Salary + Commission Plan
Requirements:
College Diploma or Univserity Degree
Experience in the automotive industry
Exceptional customer service skills
Working knowledge of CDK and/or Reynolds software systems and MS Office Suite
Good numeracy skills, and sound alayzing skills
Strong attention to detail
Strong interpersonal skills
Proven organizational skills
Excellent customer service skills; both written and verbal
Valid Ontario G Driver's Licence
Clear Driver's Abstract
Personal Attributes:
Passion, motivation, focus and leadership skills
Results focused approach
Team player
Strong communication skills both writeten and verbal
Ability to influence, negotiate and mediate effectively
Strong attention to detail
Ability to maintain confidentiality and professionalism
Excellent interpersonal and team building skills
Robust time manegemtn and organizational skills
Honest, courteous and able to demonstrate strong work ethics
Driven and ability to work with minimum supervision

APPLY FOR A REWARDING CAREER TODAY!

We thank all applicants for their response; however, only those considered for an interview will be contacted.
Jaguar Land Rover Thornhill is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please indicate this in your cover letter (or email).
#AWINJobs

📌 Service Support Advisor (Richmond Hill)
🏢 Jaguar Land Rover Thornhill
📍 Richmond Hill