The Operations Officer II is responsible for managing day-to-day transaction processing, resolving process and operational issues, and maintaining high accuracy within a fast-paced ticketing queue environment. Working as part of a team-oriented 13-member back-office team, this role interacts regularly with various internal backend stakeholders to ensure all work aligns with established Service Level Agreements (SLAs) and regulatory guidelines. This position offers dynamic day-to-day variety, broad exposure across internal teams, and structured training.
Job Title: Operations Officer II
Location: Toronto, ON (Hybrid – 4 days in office)
Position Type: 1-Year Contract
Hours: Monday to Friday, 8:30 AM – 5:00 PM
Comprehensive training provided to ensure success in the role.
Centrally located in downtown Toronto with a predictable Monday to Friday schedule and standard business hours.

Monitor and manage incoming requests and tasks within a ticketing queue system.
Maintain a high standard of service by providing optimal partner and internal customer support, resolving operational issues within scope, or escalating as appropriate.
Ensure all prepared documents are accurate, reflect business intentions, and adhere strictly to applicable rules and regulations.
Participate in personal performance management, training, and development activities while supporting a positive, effective team environment.
Education: Post-secondary degree or diploma required (CSA background is an asset).
Experience: 2 to 4 years of overall relevant experience in an operations, analytical, or back-office environment.
Analytical Skills:



Proven ability to analyze data, identify operational issues, and solve problems systematically.
Technical Skills: Proficiency in MS Office applications (Excel, Word, Outlook) is preferred.
If you are interested in the operations officer role please apply online today!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com.

📌 Operation Management Officer (Toronto)
🏢 Randstad
📍 Toronto