Join PurposeMed as a Bilingual Client Solutions Specialist in a remote role across Canada. Support patients with exceptional care and ensure seamless interactions in both Spanish and English.This permanent, full time position focuses on delivering top-notch client and patient support, leveraging your bilingual skills to enhance the experience. As the first point of contact for Freddie, the leading PrEP provider, your role requires collaborating closely with the clinical team while maintaining high satisfaction ratings. Your impact will be evident in every interaction,



making healthcare more accessible.Key Responsibilities:Respond to incoming support tickets promptly and professionallyCommunicate effectively with patients and stakeholders via phoneMaintain friendly relations with Clinical team and clienteleDocument interactions and streamline patient experienceIdentify and flag recurring patient issues for resolutionRequirements:Fluency in Spanish and English, written and verbal1+ years of customer service experienceStrong verbal and written communication skillsProblem-solving mindset and eagerness to learnHigh school diploma or equivalentUtilize your bilingual abilities to foster patient confidence and provide exceptional support at PurposeMed.

📌 Bilingual Client Solutions Specialist Remote (Calgary)
🏢 PurposeMed
📍 Calgary