Lead intake and investigations at BCCNM in Vancouver, applying risk management and regulatory expertise through a flexible hybrid work model.As Director, Intake & Investigations, you will provide strategic leadership for complaints involving nurses and registered midwives. You will oversee intake, assessment, early resolution, investigations, and regulatory pathways. The work requires trauma-informed, culturally protected, distinctions-based, and risk-based approaches.Key Responsibilities: Develop operational plans, priorities, standards, and accountability frameworksOversee complaint assessment, prioritization, resolution, and investigation qualityDirect complex, sensitive, systemic, and precedent-setting mattersLead policies, procedures, service models,



and process improvementsEmbed Indigenous cultural safety and anti-racism throughout processesRequirements: Master’s degree, law degree, mediation training, or equivalent experienceSeven to ten years in regulatory, investigative, or risk programsDirect management experience in unionized and non-unionized environmentsConflict management, mediation, communication, and facilitation skillsKnowledge of applicable legislation and Indigenous-specific anti-racismDirect BCCNM’s intake and investigations programs with sound judgment, regulatory knowledge, cultural humility, and public protection focus.#J-18808-Ljbffr

📌 Director Intake Investigations Vancouver
🏢 Health Quality BC
📍 Vancouver