Shape patient experience strategy at MIC Medical Imaging through solid leadership, stakeholder engagement, and service improvement across healthcare journeys.This senior leadership role brings together patient access, call centre services, referrer engagement, marketing, communications, and brand management. You will represent patients and referrers at the leadership table. Your work will help make MIC easy to access, easy to work with, and responsive to communities served.Key Responsibilities: Set and deliver patient and referrer experience strategyLead patient access, referral intake, and appointment bookingStrengthen physician, clinic, and healthcare partner relationshipsGuide marketing, communications, digital presence,



and brand stewardshipUse feedback and data to drive measurable improvementsRequirements: Post-secondary degree in business, healthcare, communications, marketing, or related fieldProgressive leadership experience in healthcare or related environmentsSuccess leading teams and complex cross-functional initiativesStrong communication and stakeholder-management capabilitiesAbility to translate insight into sustainable service improvementsLead connected patient experiences at MIC Medical Imaging through strategy, communication, relationship-building, and measurable improvement.#J-18808-Ljbffr

📌 Director Of Patient Experience Strategy (Edmonton)
🏢 MIC Medical Imaging
📍 Edmonton