Lead high-volume claims operations in a hybrid Cambridge, Ontario position, using workforce management and process improvement to deliver accountable results.As Operations Delivery Director, you will oversee daily customer-facing Claims Department operations at Allianz Partners. You will translate strategy into operational plans, coach leaders, and shape claims servicing strategy. The position requires claims management, KPI analysis, and solid communication.Key Responsibilities: Translate company strategy into claims operational plans and measurable resultsCoach Claims Managers, Claims Leaders, and Technical ExpertsBalance workloads, allocate resources, and manage inventory effectivelyMonitor KPIs, identify gaps, and implement corrective actionsLead process improvement,



innovation, and organizational change initiativesRequirements: Bachelor's degree or equivalent education and experience5-7 years of claims management experience in high-volume environmentsAt least 3 years leading managers or operational leadersExperience managing large inventories and operational performance resultsProficiency with Microsoft Office 365, including Excel and Power PointBring claims leadership, operational acumen, and customer-focused performance management to Allianz Partners in Cambridge, Ontario.#J-18808-Ljbffr

📌 Claims Operations Director Cambridge
🏢 Allianz Partners
📍 Cambridge