Shape B2 B customer success at Clio through portfolio strategy, product adoption, and empathetic performance coaching for a global team.This Team Lead of Customer Success Management supports Clio’s growing Customer Success department and reports to its Director. You will oversee work serving Mid-Market customers, helping retain portfolios, increase adoption, and grow revenue throughout the customer lifetime. Success requires leadership in Saa S, data-informed strategy, and robust customer relationships.Key Responsibilities: Oversee diverse customer portfolios and touch modelsAnalyze customer behavior, needs, trends, and KPI performanceIdentify at-risk accounts and expansion opportunitiesPartner with Sales, Marketing, Product,



and operations teamsAdvocate for customer insights in strategic decisionsRequirements: Proven SMB and enterprise portfolio management in Saa SExperience growing and scaling Customer Success teamsStrong performance management, coaching, and development skillsExperience with business reviews, project management, and BI toolsStrong self-awareness, accountability, and interpersonal skillsUse portfolio insight, customer advocacy, and leadership experience to strengthen adoption and retention across Clio’s Mid-Market customers.#J-18808-Ljbffr

📌 b Customer Success Manager Lead (Vancouver)
🏢 Clio
📍 Vancouver