Client Success ManagerLocation: Remote, Canada (preferred) or United StatesEmployment Type: Full-Time, Independent ContractorSchedule: Monday–Friday, approximately 9 AM–5 PM (Eastern, Central, or Pacific Time)Base Compensation: USD $60,000–$70,000 per yearTarget OTE: Approximately USD $80,000–$90,000 per year, negotiable based on experiencePerformance Incentives: Mainly tied to quarterly client retention, with additional bonuses for client testimonialsAbout the CompanyOur client is a done-for-you Meta advertising and appointment-setting agency. It supports medspas and aesthetic wellness businesses across the United States. As its client portfolio grows, the agency is hiring a dedicated Client Success Manager to build a consistent, proactive experience for clients after the sale.The OpportunityYou’ll own the experience of about 40 agency clients. That covers onboarding, campaign launch, ongoing service, retention, and renewal support. You’ll be clients’ main point of contact and the bridge between them and the creative, media buying, appointment-setting, sales, and operations teams.This is a client relationship and coordination role. It is not a hands‑on media buying position. You’ll also help shape the agency’s first dedicated Client Success function,



including the processes and playbook the team will rely on as it scales.What You’ll DoLead structured client onboarding, coordinate handoffs from sales to delivery, set expectations, and document client goals and success metrics.Manage a portfolio of about 40 client relationships through scheduled check‑ins.Respond to client Slack messages within 24 hours on business days.Keep CRM records accurate and up to date.Spot dissatisfaction and at‑risk accounts early, coordinate recovery plans, and support renewals and retention.Turn client concerns into transparent actions for the creative, media buying, appointment-setting, and operations teams, and follow through until they’re resolved.Prepare client‑facing performance updates and maintain a portfolio health dashboard that leadership can see.Improve onboarding checklists and SOPs, and build a repeatable Client Success playbook.Track retention, NPS trends, response times, and onboarding SLAs.What Success Looks LikeAnnual client retention of 93% or higher.Every new‑client onboarding completed within agreed SLAs.Every client contacted according to the established check‑in schedule.Client interactions logged in the CRM within 24 hours, and churn risks identified before they escape.Your First 90 DaysDays 1–30: Learn the client journey, tools,

📌 Client Success Manager For Meta Advertising And Appointment-Setting Agency (Winnipeg)
🏢 Limitless Agency
📍 Winnipeg