Office Works is a leading provider of office furniture, supplies, business technology solutions, and managed services for clients across Ontario. We are committed to delivering exceptional service and innovative solutions that help businesses operate efficiently. As an Operations Coordinator, you will play a pivotal role in ensuring seamless day-to-day operations and supporting our clients, vendors, and internal teams.Office Works is seeking a highly organized Operations Coordinator to support our growing business services team. This role combines administrative responsibilities with client service, quoting, purchasing, billing support, and project coordination. The ideal candidate does not need to be an IT technician but should be comfortable learning technical terminology and translating technical information into clear, professional client-facing proposals and communications.This is not a basic clerical position. The ideal candidate will take ownership of administrative and operational responsibilities, proactively manage priorities, and help reduce leadership overload by keeping office operations organized and on trackKey responsibilities include:Administrative & Operational SupportManage incoming calls, emails, and service requestsCoordinate schedules, appointments, meetings, and follow-up activitiesMaintain customer records, files, and operational documentationAssist with reporting, administrative tracking, and process managementSupport day-to-day business operations and organizational efficiencyQuoting & Proposal CoordinationReview supplier, vendor, and subcontractor quotationsPrepare professional client-facing quotes, proposals, and recommendationsAssist with quotations for office furniture, office supplies, technology products, and managed servicesTrack and follow up on outstanding quotations and sales opportunitiesEnsure documentation is accurate, complete,



and professionally presentedBilling & Contract AdministrationAssist with recurring billing for managed services and subscriptionsReview vendor invoices for accuracy and completenessTrack service agreements, warranties, renewals, contracts, and licensing requirementsSupport invoicing processes and help ensure services delivered align with customer billingProject CoordinationCoordinate activities between Office Works, clients, vendors, and subcontractorsTrack project timelines, milestones, deliverables, and outstanding action itemsMaintain project documentation and provide status updates as requiredAssist with procurement, purchasing, order management, and project logisticsHelp ensure projects remain organized, on schedule, and properly communicatedClient Communication & Customer ServiceServe as a professional point of contact for clients and business partnersCommunicate project updates, order status information, and service-related communicationsBuild positive client relationships through responsive and organized customer serviceAssist in resolving issues by coordinating communication between stakeholdersIdeal CandidateHighly organized and detail-orientedProfessional and confident communicatorSelf-motivated with strong initiativeComfortable working independently while coordinating with multiple stakeholdersStrong problem-solving and critical-thinking abilitiesAble to prioritize competing demands and manage multiple projects simultaneouslyEager to learn new products, services, systems,



and processesInterested in long-term growth and development within the companyPrevious experience in office administration, operations coordination, project coordination, business support, or a related roleStrong organizational and time-management skillsHigh attention to detail and excellent follow-throughExcellent written and verbal communication skillsAbility to manage multiple priorities and deadlines simultaneouslyComfortable learning technical terminology and communicating technical information in a clear, skilled mannerProficiency with Microsoft 365 applications including Outlook, Word, Excel, and TeamsExperience preparing quotations, proposals, or customer-facing documentation is considered an assetExperience working in an IT, technology, office furniture, construction, or professional services environment is considered an assetMust be legally eligible to work in CanadaFluent in EnglishSuccess in This RoleAfter 12 months, the successful candidate will:Independently prepare and manage client quotations and proposalsCoordinate projects effectively between clients, vendors, and subcontractorsSupport accurate billing of recurring and project-based servicesReduce administrative workload for management and leadershipMaintain organized project documentation and operational processesHelp deliver a consistent, professional, and positive client experiencePreferred Qualifications:Experience handling customer or vendor issues and escalations professionallyExperience with frequent client and vendor communication via email and phoneStrong organizational skills and ability to multitaskInterest in long‐term growth and development within the company60k-75k annuallyFull time positionMonday-Friday ScheduleOccasional flexibility may be required based on operational needs

📌 Operations Coordinator (Haldimand County)
🏢 Powergroup Resources
📍 Haldimand County