Job Summary We are seeking a professional and customer-focused Service Advisor to join our automotive dealership team. The Service Advisor acts as the primary point of contact for customers needing vehicle maintenance or repairs, ensuring a seamless experience from initial consultation to vehicle pickup. This role requires excellent communication skills, automotive knowledge, and a strong commitment to customer satisfaction. The ideal candidate will have dealership experience, mechanical knowledge, and sales aptitude to upsell services effectively while maintaining high standards of service. Duties
- Greet customers warmly and listen carefully to their vehicle concerns to accurately document service needs
- Provide detailed explanations of recommended repairs and maintenance options based on mechanical assessments
- Prepare and review repair orders, ensuring all necessary services are clearly outlined and understood by the customer
- Coordinate with technicians to prioritize and schedule repairs, ensuring timely completion of work
- Upsell additional services or maintenance based on customer needs and vehicle condition, maximizing dealership revenue
- Handle cash transactions accurately and process payments efficiently
- Follow up with customers post-service to ensure satisfaction and address any concerns




- Maintain detailed records of customer interactions, service history, and sales activities in the dealership management system
- Stay informed about automotive repair procedures, dealership promotions, and new service offerings Qualifications
- Proven dealership experience or automotive service background preferred
- Mechanical knowledge of vehicles and automotive repair processes is highly desirable
- Strong customer service skills with the ability to communicate technical information clearly and professionally
- Sales experience with a focus on upselling services in a retail environment
- Ability to handle cash transactions accurately and responsibly
- Excellent organizational skills with attention to detail in documentation and record keeping
- Professional appearance and demeanor with a focus on delivering exceptional customer experiences
- Ability to work in a fast-paced environment while maintaining professionalism under pressure This role offers an engaging opportunity for individuals passionate about automotive service, eager to develop their sales skills, and committed to providing outstanding customer care. Pay: From $50,000.00 per year

Advantages:
- Dental care
- Extended health care
- On-site parking Work

Location:
In person

📌 Service Advisor (Sydney)
🏢 Colbourne Ford
📍 Sydney