Support patient advocacy and service recovery as a Part-Time Patient Experience Specialist in Windsor Regional Hospital’s Emergency Department. Help patients and caregivers navigate concerns with compassion. Reporting to the Director, Patient Partnership & Experience, you will collaborate with patients, families, caregivers, clinicians, leaders, and staff. The role focuses on patient-centered care, real-time concern resolution, meaningful engagement, proactive rounding, feedback collection, and quality improvement. You will also strengthen communication between patients and care teams. Key Responsibilities:



Support patients and caregivers throughout Emergency Department care Identify and address concerns through real-time de-escalation Improve waiting-room communication and provide comfort items Conduct rounding and connect patients with experience resources Collect feedback, assist surveys, and support satisfaction strategies Requirements: Undergraduate degree in Social Sciences, Nursing, Adult Education, or related field Robust communication, listening, problem-solving, and negotiation skills Ability to manage crises and de-escalate concerns effectively Organizational, analytical, multitasking, and decision-making abilities Ability to build relationships with diverse groups independently and collaboratively Bring patient advocacy, communication, and service recovery skills to Windsor Regional Hospital’s Emergency Department as a Patient Experience Specialist. #J-18808-Ljbffr

📌 Emergency Department Patient Experience Specialist (Windsor)
🏢 Windsor Regional Hospital
📍 Windsor