Work Location: Montreal, Quebec, Canada (Hybrid)Senior client facing role responsible for developing an end-to-end business understanding of the implemented solutionActs as the bridge between client business stakeholders and technical delivery teams ensuring both groups share a common understanding of the solutionCombines strong business process knowledge with sufficient technical literacy to understand integrations data flows environments releases and testing without requiring deep coding or configuration expertiseRole DescriptionJob Title: Program ManagerWork Location: Montreal, Quebec, Canada (Hybrid)Role SummarySenior client facing role responsible for developing an end-to-end business understanding of the implemented solutionActs as the bridge between client business stakeholders and technical delivery teams ensuring both groups share a common understanding of the solutionCombines strong business process knowledge with sufficient technical literacy to understand integrations data flows environments releases and testing without requiring deep coding or configuration expertiseKey ResponsibilitiesDevelop a comprehensive understanding ofEnd-to-end business processesSolution behaviourSystem integrationsData flows across systemsBusiness to system process mappingSolution dependenciesUnderstand not only how data moves through the solution,



but why it moves that way enabling technical concepts to be explained in business-friendly terminologyServe as the client facing liaison between the business and technical teams effectively translating integrations releases data flows and testing concepts for stakeholdersProvide business input into environment strategy helping clients understand how environment availability and sequencing affect testing windows readiness and release planningSupport release planning and coordination by explaining release scope timing changes dependencies and business impactReview technical prerelease, post release documentation, and translate it into actionable business guidanceSupport demonstrations by ensuring scenarios and data flows represent realistic business use cases and helping stakeholders understand what the demonstration provesUnderstand batch cycle timings and dependencies particularly their effect on data availability and viable testing windowsAdvise on and help lead integration testing from a business and functional perspective ensuring that test scenarios represent real processes and validate end-to-end data movementProvide business risk input into nonfunctional testing covering areas such as performance security and disaster recoveryAdvise clients and project teams on the overall testing approach based on end-to-end business understanding rather than deep technical implementationHelp clients interpret quality metrics defect information and testing evidence in terms of impact on business processes and operational readinessCollaborate closely with Project Management Business Analysts Technical Architects Developers and QA AnalystsCommunicate confidently with business technical and executive level stakeholdersExperience QualificationsBachelors degree in Business IT Computer Science a related field or equivalent relevant experience7 years of experience in client facing solution consulting business analysis or delivery roles involving largescale software implementationsWorkers Compensation or broader insurance experience is strongly preferredStrong understanding of business processes combined with working knowledge ofSystem integrations and data flowsRelease cyclesEnvironment strategiesBatch processingIntegration testingNonfunctional testingDoes not require deep hands-on coding or technical configuration expertiseExcellent written verbal presentation facilitation and client facing communication skillsProficiency with Microsoft Word Excel and OutlookAI ExpectationsExperience using AI enabled tools or techniques to assist with solution understanding testing insights quality information or metrics analysisAbility to identify and advise clients on practical opportunities for applying AI within their own testing and quality processesOther DetailsVacancy Type: New VacancyBenefits/perks listed below may vary depending on the nature of your employment with LTIMindtree Canada ("LTIMC"):Perks And PerksComprehensive Medical Plan Covering Medical, Dental, VisionHealth Care Spending

📌 Program Manager (Quebec City)
🏢 LTM
📍 Quebec City