Design IVR and Contact Center applications using Genesys, Cisco, Amazon Connect, NICE, Avaya, or Nuance platforms. Support cloud and telephony solutions.This engineer leads design, development, implementation, and support for IVR and Contact Center applications. The work includes contact flow design, call routing, self-service solutions, and speech recognition. It also connects CTI, APIs, web services, and backend systems.Key Responsibilities: Lead IVR and Contact Center application designDevelop and implement contact center applicationsDesign contact flows and call routing solutionsSupport self-service and speech recognition capabilitiesIntegrate CTI, APIs, web services, and backend systemsRequirements: Robust experience with IVR and Contact Center platformsExperience with cloud-based contact center solutionsKnowledge of telephony technologies and CTI integrationStrong project and stakeholder management skillsFamiliarity with Agile or Scrum methodologiesApply engineering, integration, leadership, and communication skills across IVR, contact flows, cloud platforms, and telephony technologies.#J-18808-Ljbffr

📌 Ivr Contact Center Engineer (Toronto)
🏢 apptoza
📍 Toronto