About Fintel ConnectFintel Connect is a performance marketing platform built for financial services. We connect banks, fintechs and credit unions with publishers to grow customer acquisition in a compliant, measurable way.About the RoleWe’re looking for an experienced Operations Manager to own how work gets planned, tracked and delivered across Fintel Connect. Reporting to the VP of Operations, you’ll take unclear business problems, recommend a course of action and deliver it with minimal direction. You’ll run our operating cadence, own our work management platform and lead the adoption of new processes and tools across every team.You’ll also manage our onboarding program, learning platform and enablement roadmap, partnering with department experts to create practical training that keeps teams current as our processes, tools and AI capabilities change.This role suits an operator who combines sound business judgment with hands‑on execution and wants to build scalable ways of working in a growing B2 B company.What You’ll DoTranslate priorities into executable plans with clear owners, milestones and KPIs, and run the operational reviews and meeting structures that keep them on trackConsolidate departmental inputs into concise leadership and board reportingManage our work management platform and core operational tools, including structure, templates, automations, dashboards and integrationsHelp lead the implementation and adoption of recent processes and tools, following through until usage is sustainedIdentify bottlenecks and opportunities for automation and AI,



and lead improvements through to measurable resultsDocument and maintain SOPs, playbooks and process ownershipCoordinate operational controls, security and due diligence requirements, and business continuity documentationManage our learning infrastructure, onboarding and enablement roadmap, and measure whether training improves performanceCoordinate leadership development programsLead high-priority cross-functional initiatives and bring recommendation-led proposals to leadershipWhat You Bring5+ years of progressively responsible experience in business operations, learning and development, or cross‑functional program deliveryExperience building training programs and onboarding, including LMS administrationAdvanced hands‑on experience with a work‑management platform such as Click Up, Asana or MondayA track record of implementing process change and sustaining adoption across teamsExperience coordinating operational controls, audits or due diligence processesExperience implementing AI tools and automation with measurable resultsStrong judgment with incomplete information and confidence challenging stakeholders constructivelyExperience working directly with senior leadership, ideally in B2 B Saa S, fintech or another enterprise‑facing environmentStrong written and verbal communication skills and exceptional organizationProficiency with Microsoft 365 and video tools such as LoomWe are committed to fostering a diverse and inclusive workplace as an equal opportunity employer. We embrace individuals of all backgrounds, ensuring that everyone has the opportunity to thrive and succeed.For more about us, visit our website: Fintel Connect#J-18808-Ljbffr

📌 Operations Manager (Vancouver)
🏢 Fintel Connect
📍 Vancouver