Lead production incident management at CIBC in Toronto through data analysis, client remediation, and cross-functional coordination. This hybrid role includes one to three onsite days weekly.As Senior Manager, Incident Management, you will strengthen practices within Operational Excellence and protect the client experience. You will manage complex issues, investigate root causes, and shape remediation and prevention strategies. Partnerships span Product, Compliance, Legal, Technology, Data Analytics, Risk, and Audit.Key Responsibilities: Lead identification, triage, escalation, resolution, and follow-upCoordinate urgent responses across regulated business partnersDevelop timely client remediation strategies and communicationsReport trends, root causes, and remediation outcomesOversee testing,



validation, audits, and records managementRequirements: Experience in product management, incident management, and client remediationStrong judgment managing complex issues through resolutionExperience driving process improvement and organizational changeAbility to analyze information and communicate detailed findingsExperience coaching employees and implementing strategic team goalsUse leadership, investigation, and data analysis to improve incident outcomes and protect CIBC clients through accountable operational management.#J-18808-Ljbffr

📌 Senior Incident Management Manager (Toronto)
🏢 CIBC
📍 Toronto