Lead 311 transformation projects with business process improvement and stakeholder leadership at the City of Toronto, using a hybrid work model.The Project Manager 311 leads capital projects within Customer Experience, Business Transformation & Sustainment. This full time, temporary assignment manages CRM, telephony, integration, and organizational change initiatives. The position develops business cases, recommendations, and progress reports supporting service delivery and accountability.Key Responsibilities: Plan and execute multiple municipal capital projectsManage 311 State of Positive Repair initiativesCoordinate governance, budgets, timelines, and deliverablesLead cross-divisional teams and stakeholder consultationsDevelop process improvements, business cases,



and action plansRequirements: Post-secondary education in transformation, change, or business managementExtensive enterprise transformation project leadership experienceExperience leading process re-engineering and redesign initiativesExperience managing complex multi-stakeholder projects and executive reportingProficiency with Microsoft Power Suite, Share Point, Power BI, and TableauApply project leadership, process improvement, and stakeholder management expertise to strengthen Toronto’s 311 service transformation initiatives.#J-18808-Ljbffr

📌 Project Manager 311 Transformation (Toronto)
🏢 City of Toronto
📍 Toronto