About Vertigo TheatreVertigo Theatre is a premiere cultural institution in Calgary and has entertained audiences for over 47 years with high-quality programming. It is the only theatre in North America that produces a season based entirely in the intrigue and mystery genre. Located at the base of the Calgary Tower, the Vertigo complex is home to our administration & ticket offices, rehearsal hall, and two performance venues. We cater to a diverse audience including young adults, students, urban professionals, and seniors.The Ideal CandidateVertigo Theatre is looking for a charismatic and confident team leader who is a great communicator, has proven Food & Beverage sales experience and team building skills to fill the position of Patron Services Manager. The ideal candidate will also have a passion for customer service, volunteer excellence, and the arts.The successful candidate will be responsible for the supervision, training, and guidance of all staff and volunteers, sales analysis and revenue generation, ensure the smooth running of the Front of House and Bar Services during performances and events, maintaining operational procedures, and providing exceptional customer service to all patrons.Duties and ResponsibilitiesEnsure the smooth daily and long-term operation of the Front of House, Bar Services, and special events at Vertigo Theatre while providing an exceptional patron experienceResponsible for the overall financial success of the Bar Services department at Vertigo Theatre by monitoring productivity, revenues, and costs.Manage the scheduling of volunteers including recruitment, approval, and assignment of volunteers to roles/crews that are appropriate to their skill levelInform the budget for the Bar Services department by establishing clear and accurate priorities for operational expendituresProvide leadership, guidance, support,



and supervision to all Front of House and Bar StaffLiaise with external stakeholders such as caterers and sponsors for their event detailsEnsure effective and proactive communication between all departments relating to Front of House and Bar ServicesEnsure compliance with AGLC regulationsResponsible for ensuring all equipment, fixtures, and furniture of the department are kept in good supply and in the best repair possibleServe as the front of line management or designate appropriate staff to attend to patrons during events and performances to ensure all needs are metResponsible for staff scheduling, handling performance issues, providing critical feedback, and conducting employee performance reviewsPrepare pre-show and post-show volunteer orientation/appreciation eventsOversee the set‑up and dismantling of events that occur in the lobby and the loungeDevelop and maintain a safe culture within the department and ensure departmental adherence to and awareness of Health & Safety StandardsDevelopment strong interpersonal relationships with patrons on an ongoing basisSkills and QualificationsThis position requires a moderate amount of physical activity. Must be able to navigate stairs, stand for 2 hours, as well as lift and carry up to 30lbs.Minimum 3 years of experience in any or all of the following positions: Management, staff and volunteer coordination, special events, audience services, and Food and Beverage servicesFinancial/Budget Management an assetMust be highly organized with the ability to handle numerous tasks at one timeHave strong,



proven leadership qualities and time management skillsMust have a desire to deliver an exceptional patron experience as well as an excellent employee/volunteer experience for the patron services teamMust be an outstanding collaborator and team playerExperience using volunteer management databases and scheduling systemsSuperior written and interpersonal communication skillsProficiency with MAC computers and Microsoft Office SuiteProServe and First Aid Certification requiredMust be legally eligible to work in CanadaVertigo Theatre encourages a team-oriented environment. All personnel are required to participate in a wide range of activities or take on additional responsibilities from time to time that may be outside of the Core Responsibilities & Duties for each position.This is an on-site position.Hours~44 hours per week; days, evenings, and weekends requiredCompensation$43,000- $45,0000 based on experienceExtended Health and Dental plan after 3 months with cost shared 50/50 between employee and employer.3 weeks of vacation time annually, after 1 year of employment, and other holidays as determined by managementPlease note parking expenses are the employee’s responsibility and no designated parking is available onsite.Start DateAs soon as possible.Deadline to submit:Applications will be accepted until a suitable candidate is found. Vertigo Theatre has a responsibility to create workspaces where people feel respected and can be themselves and do their best work in every capacity. With this in mind, we encourage applications from qualified individuals who identify as Indigenous, Black, POC, 2SLGBTQIA+, Disabled/People with Disabilities and/or Neurodivergent people.If there are any potential barriers (language, disability, or any other considerations) preventing you from applying, please reach out to us at [email protected] and we will work with you to find a suitable application process.#J-18808-Ljbffr

📌 Festival Patron Services Manager Calgary (Winnipeg)
🏢 Edmonton International Fringe Theatre Festival
📍 Winnipeg