Help homeowners access reliable services as a Customer Service Representative, using empathy, transparent communication, and organized scheduling for Mr. Handyman customers.
This Customer Service Representative position supports customer experiences across home repair, maintenance, and improvement projects. You will understand needs, provide guidance, coordinate appointments, and follow up on feedback or concerns. Success requires empathy, multitasking, attention to detail, and proficiency with Microsoft Office and CRM software.
Key Responsibilities: Engage customers to understand needs and answer questions
Provide guidance about available home services
Coordinate appointments with service professionals efficiently




Follow up for feedback and unresolved concerns
Improve satisfaction through proactive customer communication
Requirements: Two or more years of similar experience
Positive attitude and genuine desire to help
Solid organizational and multitasking abilities
Excellent written and verbal communication skills
Results focus while exceeding customer expectations
Use empathy, service knowledge, and follow-up communication to strengthen customer experiences with Mr. Handyman home services.
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📌 Home Services Customer Care Specialist British Columbia (Canada)
🏢 Mr. Handyman
📍 Canada