Time TypeRegularJob DescriptionEngineer, ProvisioningJob SummaryResponsible for assisting design, development, implementing and maintaining of enterprise-wide customer premises equipment (CPE) activation, provisioning, and operations applications and their associated operating systems and databases. Responsible for Application Administration of CPE activation, provisioning, and operations platforms applications supporting all Atlantic Broadband. Participation in full life-cycle of systems engineering activities of high-quality, scalable solutions. The Provisioning engineer is responsible for the management, maintenance and daily monitoring of the regions HSD provision system, including related systems that provide HSD, PON and similar services, and general oversight of the regional provisioning environment. The ideal candidate will have extensive experience with the HSD environment, Cable TV infrastructure, protocols such as DHCP, TFTP, DOCSIS provisioning and network troubleshooting, the ability to manage multiple projects, and possess excellent troubleshooting skills.Job ResponsibilitiesInstalls, administers, configures and maintains CPE activation, provisioning, and operations applications including operating systems and related softwareProvides 'on call' support to resolve CPE activation, provisioning, and operations application issues after normal business hours.Monitor and manage Cisco CNR/PNR IP address provisioningMonitor and manage Cisco RDU/PCP device provisioningMonitor and manage Cisco DPE TFTP serviceMonitor and manage regional IP assignment an usage as related to HSD servicesProactively anticipate service needs and changes and react accordingly.Work with other regional Provisioning engineers to provide support and backupAssist with the development, analysis, configuration, and implementation of service changes.Project planning, including cost analysis and timeline estimatesWorking with other regional teams such as Tech Ops, TAC,



ASG and BSG in troubleshooting one-off and regional service issuesWorking with other regional engineers in testing of new products and servicesWork with vendors and other third-parties as necessary for product support and integrationParticipate in future technology direction discussions leveraging experience and active researchDocumentation of systems and application design and configurationParticipate in off-hours maintenance as necessaryJob QualificationsGood understanding of DOCSIS, QAM Video, IP Video, Packet CableUnderstanding of e MTA, cable modems and ONT operationsKnowledge of control platforms (DAC, DNCS, CMTS, OLT, v CMTS)Knowledge of general networking and IPV6Strong knowledge of troubleshooting tools (i.E tcpdump, netstat, iostat, traceroute, snoop)Solid understanding of LAN/WAN topology, network protocols (TCP/IP, FTP, NFS), switches and firewallsComprehension of the DHCP, DNS, SNMP, and TFTP protocols5+ years in the Cable/MSO environment or similar industryWorking experience with DOCSIS provisioningUnderstanding of Cable RF infrastructure, specifically how this relates to DOCSISUnderstanding of network connectivity and troubleshootingAvailability to resolve urgent provisioning environment problems outside of business hours.Transparent and effective communication skills, both written and spokenAbility to thrive in a dynamic, fast-paced environment.Exceptional analytical and technical aptitude.Great organizational, time management, and problem-solving skills.Preferred QualificationsExperience with daily operation of Cisco CNR/PRN and RDU/PCPExperience building and understanding Cable Modem configuration filesExperience activating/maintaining CPE per the DOCSIS, Packet Cable,



and SNMP specificationsExperience with configuration of CPE using the TR-069 and related specificationsMy SQL, Perl, PHP, BASH, LAMP/SAMPExperience with Packet Cable and SIPExperience with SNMPExperience with troubleshooting tools such as WiresharkAdvanced Linux experienceWorking experience with My SQL, Mongo DBExperience with VMYou’ll Benefit FromFlexibility: Yes, we think that what you do matters. At work and at home.Fun: We laugh a lot, it makes every day brighter.Discounted services: We provide amazing services to our clients, and you’ll get them at home, because you deserve them.Rewarding Pay: Let's be honest, everybody likes to make a good salary. We offer attractive compensation packages, and it comes with a great culture.Benefits: We’ve got you covered.Career Evolution: Join us and we will give you the tools to achieve your career goals!Technology: You have a passion for technology? Excellent, we do too. Here, you will manage, influence, play, create, fix, and shape the industry.LocationBurlington, ONCompanyCogeco Connexion IncAt Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at inclusion@#J-18808-Ljbffr

📌 Specialist, Provisioning (Burlington)
🏢 Cogeco Connexion
📍 Burlington