Lead protected airport operations for Air Canada while managing gates, check-in counters, and security checkpoints across daily terminal activities. Guide teams through changing operational demands.As an In-Terminal Operations Manager, you will lead complex day-of airport operations and supervise unionized team members. You will promote safety protocols, Standard Operating Procedures, customer service excellence, and On-Time Performance. Your leadership will support glowing-hearted hospitality, employee accountability, and effective responses to disruptions, emergencies, and passenger concerns.Key Responsibilities: Lead daily operations across gates, counters, and checkpointsSupervise unionized employees and reinforce accountable task completionMonitor safety, SOP adherence,



and On-Time PerformanceResolve disruptions, emergencies, delays, and passenger concernsConduct incident investigations, audits, and corrective actionsRequirements: Post-secondary diploma or equivalent operations experienceAt least two years in leadership or equivalent experienceStrong communication, interpersonal, and team management skillsAvailability for 24-hour operations, shifts, weekends, and holidaysAbility to obtain and maintain a Restricted Area Identity CardBring airport leadership, safety judgment, and customer service focus to Air Canada’s in-terminal operations team.#J-18808-Ljbffr

📌 Airport Operations Manager In-Terminal (Dorval)
🏢 Air Canada
📍 Dorval