Program Manager to lead customer-facing transformation initiatives using marketing, digital experience, and customer engagement programs Our financial services client is seeking a Program Manager to lead customer-facing transformation initiatives using marketing, digital experience, and customer engagement programsJoin a digital banking organization delivering strategic Marketing, Brand, and Customer Experience transformation initiatives. This role leads complex business and technology programs spanning customer engagement, digital channels, personalization, customer communications, and acquisition initiatives. The position offers broad exposure across Marketing, Product, Technology, Operations, and Enterprise teams within a regulated environment. Candidates from banking, fintech, insurance, telecommunications, or retail environments with strong Technical Program Management expertise are encouraged to apply.Contract, Toronto, Hybrid 2-3 days/ onsiteMust Haves 10+ years in Technical Program Management, Project Management, or Transformation DeliveryDelivery of complex business and technology initiatives within regulated environmentsExperience managing program governance, executive communications, risks, dependencies, and change management activitiesStrong understanding of Agile, Waterfall,



and hybrid delivery methodologiesBachelor’s degree or equivalent qualified experienceNice to Have Experience supporting Marketing, Brand, Customer Experience, CRM, Digital Experience, or Customer Engagement initiativesExposure to Mar Tech platforms, CRM platforms, customer journey programs, and personalization initiativesExperience working with Marketing, Product, and Digital teamsPMP, Agile, Scrum, or related certificationsBackground in banking, fintech, insurance, telecommunications, or retail/e-commerce environmentsResponsibilities Lead end-to-end planning and execution of marketing, digital experience, and customer engagement initiativesDevelop and maintain integrated program plans, timelines, milestones, dependencies, risks, and deliverablesCoordinate delivery activities across Product, Marketing, Technology, Digital Experience, Operations, and Enterprise teamsFacilitate meetings, workshops, governance forums, and stakeholder discussionsCommunicate program progress, risks, decisions, and milestones to leaders and project stakeholdersIdentify and manage program risks, issues, assumptions, and dependenciesSupport roadmap development and delivery planning activities for Digital Banking transformation initiatives#J-18808-Ljbffr

📌 Program Manager To Lead Customer-Facing Transformation Initiatives Using Marketing, Digital Experien (Toronto)
🏢 S.I. Systems
📍 Toronto