Make a difference in client experiences as a Bilingual Customer Care Representative at Element in Canada. Provide exceptional support in both French and English while resolving fleet inquiries.As a valued team member at Element Fleet Management, you will assist clients and drivers across various fleet services. This remote role requires responding to inquiries through phone, chat, and email in a clear and empathetic manner. Your ability to listen and accurately resolve issues is essential to creating positive client experiences.Key Responsibilities:Resolve inquiries via phone, chat, and email in both languagesAddress first-level web support and service requestsClarify customer needs and offer suitable solutionsAim for first-contact resolution to enhance user experienceCollaborate with colleagues and meet service targetsRequirements:Bilingual in French and English, with robust communication skillsPrevious customer service experience is preferredHigh school diploma or equivalentProficient in Microsoft Office applicationsExcellent problem-solving and time management abilitiesBring your bilingual expertise to enhance client care at Element Fleet Management in a supportive remote environment.

📌 Bilingual Customer Care Representative Remote (Edmonton)
🏢 CEI Fleet Collision and Safety
📍 Edmonton