Lead claims operations strategy, performance management, and transformation at Canada Life in a hybrid role spanning listed Canadian locations. Drive measurable business outcomes through data, governance, and process excellence.As Assistant Vice President, Claims, you will report to the Vice President, Claims and guide operational execution across Claims Operations. You will oversee workforce planning, analytics, strategic initiatives, and continuous improvement. The mandate balances daily accountability with long-term modernization while strengthening customer and employee experiences.Key Responsibilities: Translate Claims Operations priorities into actionable strategic plansLead performance management, workforce planning, analytics, and process excellenceDrive governance, continuous improvement, service, quality, and productivityChampion automation,



digital workforce capabilities, and straight-through processingBuild teams, develop leaders, and strengthen succession pipelinesRequirements: 10+ years progressive leadership experience in insurance or related fieldsComplex operations leadership with sustainable business resultsStrategic initiative execution alongside operational prioritiesExperience with modernization, automation, or digital transformationReliability Status Security Clearance required before access to Protected B informationBring claims leadership, analytical decision-making, and transformation expertise to modernize Canada Life Claims Operations across Canada.#J-18808-Ljbffr

📌 Assistant Vice President Claims Operations (London)
🏢 Canada Life Group
📍 London