Serve Quince customers in French and English through chat, email, phone, and social channels while resolving issues empathetically and clearly. As a Customer Experience Specialist, you will own interactions from start to finish and build trust through polished communication. You will navigate service tools, become a product expert, and share recurring insights that improve customer experiences. This position requires remote-environment communication and may be onsite near Toronto. Key Responsibilities: Own customer interactions from beginning through resolution Resolve issues with empathy and care Navigate tools efficiently while maintaining human connection Share recurring patterns and service insights Guide customers authentically as a product expert Requirements: French and English fluency, written and spoken Minimum two years of customer service experience High School diploma or GED Clear, skilled communication in remote environments Reliable internet and dedicated quiet workspace Bring bilingual communication, empathy, ownership, and digital intelligence to Quince customer experiences across multiple service channels. #J-18808-Ljbffr

📌 French Bilingual Customer Experience Specialist (Calgary)
🏢 Quince
📍 Calgary