SaaS customer support specialists at Welbi troubleshoot platform questions, investigate issues, and guide customers across phone, email, and chat.

As a Customer Support Specialist, you will own support from first contact through resolution. You will collaborate with Customer Success, Product, and Engineering teams. The role also supports implementations, customer education, and process improvements.

Key Responsibilities:
Serve as primary contact across phone, email, and chat
Troubleshoot product questions and platform functionality
Document bugs and investigate reported issues
Prepare custom reports and investigate account data
Keep customers informed throughout resolution

Requirements:
Customer support experience in a SaaS setting
Exceptional written and verbal communication skills
Solid troubleshooting and critical thinking abilities
Organization and attention to detail
Team-oriented approach with cross-functional teams

Use troubleshooting, communication, and customer focus to support Welbi users while collaborating across teams to resolve issues.

📌 Saas Customer Support Specialist Ottawa (Canada)
🏢 Welbi
📍 Canada