Serve trade and retail customers in Oxford using confident communication and plumbing product knowledge at Grant & Stone Plumbing.

This full time, permanent Trade Counter Sales Assistant position supports the Oxford branch within Independent Builders Merchants Group. You will process orders and enquiries, recommend suitable plumbing and heating solutions, and maintain customer relationships. The role also involves technical product knowledge, complaint resolution, and general branch support.

Key Responsibilities:
Serve trade and retail customers at the counter
Process face-to-face and telephone orders and enquiries
Recommend products and solutions for customer needs
Resolve queries and complaints promptly and professionally
Support everyday branch tasks and safety procedures

Requirements:
Trade counter or plumbing merchant experience
Positive industry and product knowledge
Confident communication and customer service skills
Full UK driving licence
Basic numeracy and workload prioritisation skills

Use plumbing knowledge, customer service, and sales support skills to serve Oxford customers at Grant & Stone Plumbing.

📌 Trade Counter Sales Assistant Oxford (Oxford County)
🏢 Independent Builders Merchant Group
📍 Oxford County