Guide contact centre transformation for Bell Business Markets using operational analysis and technology modernization expertise in a hybrid Canadian role. Support enterprise clients across multiple locations.As a Senior Business Consultant, you will advise clients on contact centre operations, platforms, workforce management, and customer experience. You will support transformation initiatives involving cloud solutions, legacy modernization, and operational excellence. Your work may span short or long mandates, independently or with multidisciplinary teams.Key Responsibilities: Lead client meetings, workshops, and presentationsAssess contact centre current states and identify gapsDesign future-state processes and customer journeysCreate presentations,



process flows, and Excel modelsDevelop transformation roadmaps and training materialsRequirements: University degreeSeven to ten years in customer contact centresKnowledge of contact centre operations and business relationshipsAbility to develop operational processes and quality-management approachesExcellent French and/or English communication skillsApply contact centre consulting, analytical thinking, and technology expertise to modernize operations for Bell’s enterprise clients.#J-18808-Ljbffr

📌 Senior Contact Centre Business Consultant (Toronto)
🏢 Bell
📍 Toronto