Do you thrive in leading a medium-sized team to initiate excellent customer conversations and create a pleasant and positive customer experience? Can you provide your mentorship, subject matter expertise and support in achieving business results while adhering to internal policies, practices, and processes? As Branch Manager, strive for excellence and execute with speed, raising the bar around you.PermanentDescription A typical day at work might look like: Mentor the team on advice-giving strategies on banking solutions to improve the overall customer experience and financial confidencePromote TD's image and goodwill within the community by participating in community eventsEnhance customer experience by understanding their financial needs and providing appropriate solutionsAct as the highest point of escalation for the branch to ensure customer issues are handled in the best course of action and participate in the resolution of reported matters when requiredOversee complex branch administrative duties for mutual funds, real estate secured credit,



and other compliance-related issuesEnsure overall employee scheduling is optimalDevelop and implement business development strategies within the budget and communicate results to the team to meet business objectivesEnsure accuracy of all customer transactions as per TD's policies to achieve operational excellenceMentor the team on offering One TD solutions and building lasting relationships with customersLiaise with Wealth and Business Banking to stay updated with processes, emerging issues, and industry regulationsCultivate a positive and customer-focused work environment that builds productivity, innovation, operational improvement, and professionalismJob Requirements: Undergraduate degree and/or over 5 years of relevant experienceCompletion of Branch Compliance Officer (BCO) and IFIC or CSC CourseA strategic thinker with extensive knowledge of advanced investing and credit processes, policies, programs, and systems to provide tactical direction to senior leadershipProficiency in software tools including MS Office, and internet applicationStrong communication skills to liaise with customers, employees, and cross functional teamsA thorough and accurate decision maker who can exercise discretion and judgement skills when working with confidential informationA dedicated and committed leader who can make an impact on the team and positively influence them and achieve results with effective negotiation, problem-solving and communication skillsWho We Are: TD is one of the world's leading global financial institutions and is the fifth largest

📌 Branch Manager - (Future Opportunities Downtown/Brossard) - Mandarin/Cantonese Language Skill An (Montreal)
🏢 The Toronto-dominion Bank
📍 Montreal