Manage Microsoft licensing operations for CDW, including renewals, agreements, billings, claims, and vendor reporting. The role supports customer-facing teams and may require travel.

The Customer Success Operations Specialist coordinates Microsoft licensing and software processes across enterprise customers, partners, and internal teams. You will support Enterprise Agreement T36, contract lifecycle management, anniversary orders, Open Value, Select Plus, EES, MPSA, and Indirect EA billings. The position also handles CPOR claims, operational inquiries, quoting, ordering, deal registration, and renewal execution.

Key Responsibilities:
Manage Microsoft agreement, renewal, and software contract processes
Complete annual licensing billings within required timelines
Enter anniversary orders and manage CPOR claims




Support quoting, ordering, deal registration, and customer inquiries
Provide renewal and true-up support to Licensing Specialists

Requirements:
One or more years in Microsoft Licensing Operations
Three or more years supporting technology projects
Experience with medium to enterprise customers and partners
Knowledge of Microsoft licensing, programs, or operational processes
Solid organization, communication, and presentation skills

Bring Microsoft licensing, contract management, renewal, and operational accuracy to CDW's Customer Success organization.

📌 Microsoft Licensing Operations Specialist Toronto (Canada)
🏢 CO3000 CDW Canada
📍 Canada