Industrial product knowledge supports customer solutions at W.W. Grainger, Inc., including sourcing, substitutions, pricing, and responsive order service.

This Inside Customer Service Representative position serves customers and WFS Account Managers through quotes, orders, and product support. You will research products, pursue vendor contract pricing, and address returns, complaints, and back orders. The role also requires accurate billing and freight instructions, report review, safety compliance, and quality management support.

Key Responsibilities:
Research products outside the regular vendor base
Seek special contract pricing from vendors
Handle customer returns and purchase order returns
Review reports and make necessary inquiries
Follow billing, freight, safety, and quality procedures

Requirements:
One to two years of customer service experience
Industrial or safety product knowledge preferred
Robust work ethic and personal commitment
Ability to work independently and collaboratively
Tight-deadline time management and organizational skills

Apply product research, vendor coordination, and customer service skills while supporting W.W. Grainger, Inc. processes.

📌 Industrial Products Customer Representative Windsor
🏢 WFS Canada
📍 Windsor