Support TD employees onsite in Toronto using hardware troubleshooting and customer service skills across rotational weekday shifts. Deliver practical technology assistance.

As an IT Operations Analyst III, you will provide technical support for applications, software, devices, and hardware. The TD Breakroom relies on your knowledge to resolve incidents efficiently and educate colleagues on technology processes. You will collaborate with support teams while maintaining solid first visit resolution and service delivery.

Key Responsibilities:
Provide onsite support for employee and contractor technical issues
Troubleshoot, diagnose, and repair laptops and desktops
Educate users on hardware, software, and access processes




Resolve incidents while monitoring client satisfaction
Escalate wide-impact issues and identify improvement opportunities

Requirements:
Excellent written and oral communication skills
Exceptional customer service and above average computing skills
CompTIA A+ certification
Undergraduate degree or technical certificate with relevant experience
Knowledge of Microsoft 365 and technical support settings

Bring onsite troubleshooting, Microsoft 365 knowledge, and service expertise to TD’s Toronto Breakroom support team.

📌 Onsite Technical Support Analyst Toronto
🏢 TD Bank Group
📍 Toronto