Strengthen contact center operations with leadership, reporting, and workflow management. This full time Customer Service Manager role supports Canadian customers and business partners.

S&S; Activewear seeks a Customer Service Manager Canada to guide daily contact center support and operational communications. You will help create processes for a world-class support team while addressing escalations and customer needs. The position requires strategic thinking, multiple-priority management, and accurate analysis of department statistics.

Key Responsibilities:
Represent the organization positively on its leadership team
Analyze statistics and compile accurate department reports
Maintain orderly workflows according to established priorities




Hold leadership staff accountable for defined expectations
Organize and execute workforce management needs as requested

Requirements:
One to five years managing or supervising contact centers
Excellent knowledge of management methods and techniques
Ability to think strategically and lead teams
Ability to prioritize multiple responsibilities
Microsoft Office experience and exceptional punctuality

Apply contact center management, reporting, workflow, and strategic leadership skills to support S&S; Activewear operations in Canada.

📌 Contact Center Operations Manager Toronto (Canada)
🏢 Activewear
📍 Canada