Lead help desk operations and IT service delivery at Jobber from Edmonton or Vancouver, working onsite four days weekly.As Manager, IT Operations, you will lead IT Coordinators while improving support through ITSM, ITIL, Jira, SLAs, and automation. You will oversee office technology, hardware lifecycle management, and AI-assisted support channels. The role supports Jobberinos across Edmonton, Vancouver, Toronto, and Kitchener-Waterloo.Key Responsibilities: Lead, coach, and manage the IT Coordinator teamOwn help desk health, metrics, trends, and service qualityTurn repeat tickets into processes, articles, self-service, or automationSet and report service levels using support dataShare administration responsibilities across core workplace toolsRequirements:



Help desk experience with ITSM, ITIL, Jira, queues, and SLAsSupport team leadership, coaching, accountability, and hands-on involvementHardware procurement, inventory, shipping, and lifecycle management experienceComfort with Okta, Confluence, Google Workspace, Jamf, and SlackAvailability in Edmonton or Vancouver four days weekly, plus travelBring help desk leadership, ITIL practice, service analytics, and automation experience to Jobber’s growing IT Operations team.#J-18808-Ljbffr

📌 Manager It Operations Help Desk (Edmonton)
🏢 Jobber
📍 Edmonton