Strengthen disability claims operations remotely in British Columbia through workflow leadership, technical support, and customer service improvement strategies.

Manulife’s Associate Manager of LTD Claims leads a team responsible for reviewing and investigating long-term disability claims. This position combines operational direction with performance management, staff hiring, and employee development. It also provides technical support for complex claims issues and supports customer relationships with key accounts.

Key Responsibilities:
Direct operational effectiveness across the disability claim team
Ensure effective disability management practices are utilized
Monitor workflows and manage staff performance




Develop customer service and administration efficiency strategies
Establish relationships with key accounts

Requirements:
Minimum two to three years of supervisory experience
Technical knowledge of Group Disability adjudication
Understanding of insurance products and case management practices
Experience training and developing staff technically
Robust problem-solving and analytical abilities

Bring disability management, workflow oversight, and operational leadership skills to Manulife’s remote LTD claims team in British Columbia.

📌 Disability Claims Operations Manager Montreal
🏢 Société Financière Manuvie
📍 Montreal