Apply ITIL expertise to customer support operations at Trimble Forestry, working remotely from British Columbia with teams across global time zones.

As Support Manager, you will shape a high-performing support function serving North America and APAC. You will improve incident management, queue hygiene, triage quality, and escalation readiness. Collaboration with Tier 2 management, Engineering, and Product teams supports continuous improvement.

Key Responsibilities:
Optimize incident management and support queue hygiene
Improve triage quality and escalation readiness
Establish routines for continuous operational improvement
Partner with Tier 2, Engineering, and Product teams
Monitor service levels and performance across time zones

Requirements:
Three or more years of software or customer support experience
Progressive leadership experience developing support specialists
Knowledge of incident management and service request handling
Experience with ticketing platforms such as Salesforce or Jira
Exceptional written and verbal communication skills

Bring ITIL knowledge, ticketing experience, and customer support leadership to Trimble Forestry’s global service improvement efforts.

📌 Itil Customer Support Manager British Columbia
🏢 Trimble
📍 British Columbia