Use French, English, and advanced technology at Manulife Bank’s hybrid Contact Center while resolving customer questions across multiple channels.

This Bilingual Customer Service Representative role supports policyholders, agents, and partners through calls, email, and chat. You will manage high inquiry volumes, navigate multiple systems, and resolve concerns efficiently. Accurate product, service, and regulatory information helps customers receive helpful support during every interaction.

Key Responsibilities:
Respond to policyholders, agents, and partners
Resolve inquiries through calls, email, and chat
Navigate advanced technology and software
Show empathy and emotional intelligence
Stay informed about products and regulations

Requirements:
Fluency in spoken and written French and English
Rapid-paced customer service experience
Robust technical ability across multiple systems
Financial services call center experience is an asset
Availability across weekday and weekend schedules

Bring bilingual contact center experience, system expertise, and emotional intelligence to customer service at Manulife Bank.

📌 French English Contact Center Specialist Halifax Regional Municipality
🏢 Manulife/John Hancock
📍 Halifax Regional Municipality