31 Oct
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apptoza
|
Toronto
Lead the design, development, implementation, and support of IVR and Contact Center applications.Strong experience in IVR and Contact Center platforms (e.G., Genesys, Cisco UCCE/UCCX, Amazon Connect, NICE, Avaya, Nuance).Experience in contact flow design, call routing, self-service solutions, and speech recognition.Knowledge of CTI integration, APIs, web services, and backend system integrations.Experience with cloud-based contact center solutions and telephony technologies.Robust project management and stakeholder management skills.Familiarity with Agile/Scrum methodologies.Excellent problem-solving, communication, and leadership skills.#J-18808-Ljbffr
📌 Ivr-Contact Centre Engineer (Toronto)
🏢 apptoza
📍 Toronto