Lead public services strategy for Kansas City Public Library through executive leadership, service innovation, and equitable community impact. This full-time, exempt position advances accessible experiences across the Library system.The Chief Public Services Officer serves as a strategic partner to the Chief Executive Officer and oversees public-facing library services, programs, and experiences. The position guides Branch Operations, Central Library, Special Collections, Outreach, Readers' Services, and Youth and Family Engagement. It translates strategy into measurable priorities while embedding diversity, equity, inclusion, accessibility, and belonging.Key Responsibilities: Lead system-wide public service strategy, implementation, evaluation, and improvementOversee public service departments, programs, policies, and service standardsAdvise executive leadership on trends,



needs, performance, and opportunitiesRepresent the Library with community and civic partnersCoach directors and strengthen team-oriented organizational cultureRequirements: Bachelor's degree or equivalent education and experienceAt least seven years of progressive senior leadership experienceExecutive oversight of multiple public service functionsExperience managing budgets, resources, and strategic prioritiesCommitment to equitable, inclusive, community-centered leadershipBring executive leadership, public service strategy, and community partnership experience to Kansas City Public Library’s system-wide mission.#J-18808-Ljbffr

📌 Chief Public Services Officer Library (Toronto)
🏢 The Kansas City Public Library
📍 Toronto