Production Support Engineer

Location: Vancouver BC Canada — Local Candidates Only

Work Arrangement: 100% Onsite at Customer Site

Duration: 6 Months (Extendable)

Required Skills
B.Tech graduate with 6 months–2 years of software support experience.
Hands-on experience with Linux/Unix and SQL.
Robust knowledge of Python/Shell scripting.
Experience in 24×7 production support or rotational shifts.
Willingness to work rotational shifts and overtime as required.

What You Will Do
Troubleshoot and resolve technical issues escalated by L2 support.
Prioritize tickets based on severity and ensure timely resolution within committed SLAs.
Resolve issues independently, minimizing the need for L4/R&D; involvement.
Follow ticketing SOPs and escalation procedures,



ensuring accurate technical details are documented for R&D.;
Maintain site-specific technical documentation and share updates on recent products and features with the Client Service team.
Support CSMs in developing the technical capabilities of Assistant Client Service Managers and Service Engineers.
Create and monitor software and hardware reliability metrics for each installation.
Identify recurring issues, predict potential failures, and implement preventive measures.
Coordinate with relevant teams to improve system reliability and support efficiency.

📌 Support Engineer Vancouver
🏢 ZenithInfotek
📍 Vancouver