Customer communication and Syspro order processing define this Customer Service Representative role at Sunrise Farms, supporting clients by telephone and electronic channels.

As the frontline liaison, you will respond to inquiries, resolve complaints, and maintain positive customer relationships. The position combines product and service inquiry handling with accurate order processing, documentation, workflow management, and internal collaboration.

You will also support claims, credits, contracts, and price changes.

Key Responsibilities:
Engage customers through telephone and electronic communication channels
Respond promptly to inquiries and resolve customer complaints
Process orders accurately and promptly using Syspro
Document inquiries, feedback, complaints,



and resolutions thoroughly
Coordinate internally to enhance customer experience and service delivery

Requirements:
Exceptional interpersonal skills with customers and colleagues
Solid verbal and written communication proficiency
Meticulous attention to detail and accuracy
Proactive initiative, adaptability, and resilience under pressure
Two years in a similar role preferred

Bring customer communication, problem-solving, and Syspro order processing skills to Sunrise Farms while supporting dependable client service.
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📌 Customer Service Order Processing Representative Surrey (Canada)
🏢 Sunrise Farms
📍 Canada