Pre-Engineered Steel Building Technical Coordinator

Job description

About Us

Toro Steel Buildings is a leading supplier in the pre-engineered steel building industry, delivering innovative and reliable building solutions to clients across North America. We pride ourselves on technical excellence, robust customer relationships, and a fast-paced, high-performance setting.

The Opportunity

We are seeking a Pre-Engineered Steel Building Technical Coordinator with a strong technical mindset and a customer-first approach. In this role, you will act as the bridge between our sales, engineering, and customers, ensuring seamless project execution and exceptional support throughout the entire customer lifecycle.

This is an ideal opportunity for someone with a background in engineering, construction, or technical support who enjoys problem-solving, communication, and working in a dynamic environment.

Key Responsibilities
Provide technical guidance to customers and internal sales teams on pre-engineered steel building systems
Act as a liaison between sales and engineering to ensure accurate project execution
Respond promptly to customer inquiries via phone, SMS, and messaging platforms
Assist customers with product details, components,



and assembly processes
Troubleshoot installation or setup issues with explicit, step-by-step support
Clarify order details, timelines, and specifications
Document all interactions accurately in the CRM system
Collaborate with engineering, logistics, and sales to resolve complex issues
Escalate technical or safety concerns when necessary
Maintain a professional, solutions-oriented approach in all interactions

Qualifications
1+ year of experience in technical support or customer service (phone/chat preferred)
Background in engineering, construction, or a related technical field is strongly preferred
Familiarity with pre-engineered or prefabricated steel buildings is an asset
Robust communication and problem-solving skills
Ability to read drawings, manuals, or assembly instructions
Comfortable working in a quick-paced, team-oriented environment

Nice to Have
Experience reading building drawings
Exposure to pricing, drafting, or project coordination
Familiarity with engineering or design software

Benefits:
Dental care
Extended health care
Paid time off

Compensation:

$60,000 per year

📌 Pre Engineered Steel Building Technical Coordinator Markham
🏢 Toro Steel Buildings
📍 Markham