At WEBC, we believe exceptional service begins with exceptional people. We are seeking a Pension Officer who is passionate about helping members navigate important life decisions while contributing to pension administration for the BC Waterfront Industry.This is an exciting opportunity to join a trusted, member-focused, organization that is actively investing in technology, workforce development, operational excellence, and service innovation. As part of WEBC's Pension Modernization initiative, the Pension Officer will help strengthen pension operations, support future system enhancements, improve workflows, and contribute to the delivery of scalable, technology-enabled pension services.Working closely with the Pension Administrator and Operations team, you will provide expert pension administration, retirement counselling, regulatory support, and member service while contributing to strategic projects that improve efficiency, reduce operational risk, and enhance the member experience.The position reports to the Pension Administrator.About YouCustomer Service Focussed: You have outstanding people skills and a strong service orientation. You demonstrate empathy, and go the extra mile for Plan Members and stakeholders, while adhering to plan policies and procedures.Problem-Solver: You are analytical, comfortable with numbers and have the ability to easily interpret plan texts and then make decisions based on eligibility and pension provisions.Detail Oriented: You are highly organized and comfortable managing and prioritizing many tasks and high-volume processes to ensure pension advantages are properly administered, including all necessary documentation.Trusted Team Member: You are a self-starter who is able to work independently. You see the value of collaboration and creating an environment where the pension and benefits team can be successful together.Key AccountabilitiesPension Administration & Member ServiceLiaises with members, beneficiaries, employers, unions, consultants,



trustees and other stakeholdersProvides retirement education and counsellingAdministers survivor benefit, death benefits, and marital breakdown settlementsPrepares documents and manages files related to monthly retirement processesManages Past Service Pension Adjustments (PSPA) for new union membersFacilitates commuted value calculationsManages PAR, PA, T4A & PSPA calculationsManages all aspects of retiring allowancesProvides year‐end information to actuariesSupports annual statement production and member communications.Governance & Regulatory SupportSupports annual actuarial valuations and audit activitiesAssists with regulatory filings and compliance requirements.Contributes to Trustee reporting and governance support materials.Maintains awareness of industry trends, legislation, and best practices.GeneralPerforms all duties with a strong sense of integrity, while adhering to organizational policies and proceduresMaintains confidentiality of all pension related documents and information, including the physical security of documents and filesMeets deadlines within a fast-paced workplaceWorks efficiently and effectively both autonomously and in a team environmentResilient with a positive disposition when faced with challenges, and is solution drivenUses sound judgement to make decisions based on information gathered and analyzedShows flexibility and a demonstrated ability to cope with a significant workload while working under pressureA quick‐learner, with an ability to follow written instructions,



and capable of identifying ways to innovate and improve work processesSets and maintains high professional and performance standardsPays close attention to detail, accuracy, and quality ensuring follow throughDisplays excellent written and oral communication skillsListens activelyRequirementsBachelor's Degree, or equivalent combination of education, training and experienceMinimum 3 years of experience working in pension administrationStrong knowledge of pension legislation and pension administration practices.Experience interpreting complex pension Plan provisions.Advanced proficiency in Microsoft Office applications.Excellent analytical, organizational, and communication skills.Ability to manage confidential information with professionalism and discretion.Experience participating in systems, technology, or process improvement projects is an asset.RPA, CEBS, or related pension designation is considered an asset.Full‐time five (5) days per week (8 hours per day) during regular business hoursAbout UsThe Waterfront Employers of British Columbia (WEBC) is a not-for-profit third party administrator, responsible for supporting health & pension trusts and processing health and pension benefits for over 7,000 active and retired Longshore and Foremen members and their dependents.We believe in achieving long term sustainable results by supporting and investing in our employees. In addition to a competitive salary and benefits package, we offer ongoing education and a generous pension.This position is primarily situated within the WEBC office but is included within WEBC's hybrid work model, providing the opportunity to work remotely part‐time. For in office work we're located in Railtown, close to transit and just minutes away from Gastown and Chinatown. Parking is available in our designated lot for those who drive. Our office features beautiful exposed brick, modern workstations in an open environment.WEBC is an equal opportunity employer and welcomes all applicants.

📌 Pension Officer (Vancouver)
🏢 Waterfront Employers of British Columbia
📍 Vancouver