Lead urgent and emergency care operations at North West Anglia NHS Foundation Trust, coordinating services, budgets, performance objectives, and targets.This Service Manager supports the Urgent and Emergency Care Clinical Business Unit across hospital sites. The post provides business-focused support while working with Heads of Service, Clinical Leads, Consultants, Project Managers, Finance, HR, and Information Services. It contributes to operational and transformation delivery.Key Responsibilities:
Manage operational delivery, resources, staffing, capacity, and demandAnalyse information and produce reports supporting decisions and improvement plansDevelop service plans, policies, pathways, and business casesMonitor performance, risk, incidents, complaints, and patient satisfactionCoordinate communication across services,



sites, and healthcare organisationsRequirements:
Experience managing operational services within a complex healthcare environmentAbility to manage budgets, expenditure, targets, and cost improvement plansAbility to work with multidisciplinary and multiprofessional teamsUnderstanding of workforce management, recruitment, development, and performance proceduresAbility to participate in major incident and on-call arrangementsBring operational management, performance delivery, service development, and stakeholder communication to urgent and emergency care.
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📌 Urgent Emergency Care Service Manager Madawaska Valley
🏢 North West Anglia NHS Foundation Trust
📍 Madawaska Valley