Lead product operations for Manulife’s Member Experience and Digital Health ecosystem in Toronto, using platform optimization and root-cause analysis.As Senior Product Manager, you will strengthen backend systems, data flows, integrations, and operational processes. You will connect Product, Technology, DTS, Data, Architecture, Operations, and external partners to improve reliable digital experiences. The role centers on sustainable issue resolution and member outcomes.Key Responsibilities:
Own platform operational health, stability, and optimizationLead issue triage, remediation, and accountability across stakeholdersConduct root-cause analysis and eliminate recurring problemsMonitor performance metrics, KPIs,



and service levelsPrioritize the Product Operations backlog and roadmapRequirements:
Minimum seven years in product management or related disciplinesStrong understanding of backend systems, APIs, and integrationsExperience leading incidents through analysis, remediation, and improvementAbility to navigate complex technology dependenciesStrong communication and relationship-building skillsBring product operations leadership, technical fluency, and continuous improvement expertise to Manulife’s digital member experience.
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📌 Senior Product Operations Manager Winnipeg
🏢 Manulife/John Hancock
📍 Winnipeg