Lead customer support and parts fulfilment operations from Greater Sudbury, using people leadership and process improvement across Canada. This full time permanent role oversees service delivery.The Customer Services Manager leads a Canadian customer support function within mining equipment, heavy equipment, or industrial services. Responsibilities span order management, parts operations, supply chain coordination, and performance improvement. The position suits an experienced leader with technically complex aftermarket or customer service management experience.Key Responsibilities:
Lead, coach, and develop the customer support teamOversee Canadian customer service and parts fulfilmentManage escalations involving shortages and equipment downtimeImprove order accuracy, delivery,



response times, and satisfactionCoordinate supply chain, logistics, warehousing, and planningRequirements:
Minimum five years in customer service or related operationsApproximately three to five years managing teamsExperience managing parts orders, quotations, and backordersStrong communication, problem-solving, and stakeholder management skillsExperience using ERP, CRM, and reporting systemsBring customer service leadership, parts expertise, and operational improvement experience to this Canadian mining equipment function.
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📌 Customer Service Parts Manager Winnipeg
🏢 CSG Talent
📍 Winnipeg